Snowflake Training Terms and Conditions

NEW ADVANCED CERTIFICATION AVAILABLE ➤  Learn more about the SnowPro Advanced: Architect exam.   NEW PERFORMANCE AUTOMATION & TUNING COURSE ➤  Learn more and sign up for the first public instructor-led class!   COMPLETE YOUR SNOWPRO CORE CERT. PREP WITH OUR ON-DEMAND PREPARATION COURSE➤   Learn more!   COVID-19 UPDATES ➤   Instructor-led classes will be delivered via virtual classroom only.  

Snowflake Training Terms and Conditions


All Snowflake courses will be provided pursuant to the applicable SOW located at SNOWFLAKE SOWs


Instructor Led Training Rescheduling Policy

Customer may reschedule or cancel previously scheduled training without charge thirty (30) or more days in advance of the scheduled start date. If training is cancelled more than fifteen (15) days in advance, but fewer than thirty (30) days in advance, then Customer will be charged a cancellation fee equal to 50% of the fee for such cancelled training. If training is cancelled or rescheduled fifteen (15) or fewer days in advance of the scheduled start date, then Customer will be charged a cancellation fee equal to the full course price for such cancelled training.

Snowflake reviews public course enrollment 2-weeks prior to the start date. If there is insufficient enrollment to run the event, Snowflake will notify Customer by email. Snowflake is not responsible for non-refundable travel or other expenses incurred by the Customer.


On-Demand Training Rescheduling Policy

On-Demand licenses are intended for a single user and are non-cancellable and non-transferable.



Promotional codes must be redeemed at the time of purchase.  Adjustments to the charges will not be made after the order is completed.  

Snowflake Partners

If applicable, Snowflake partner discounts must be approved in advance and eligible partners employees must register under their corporate email address for validation purposes.


Certification exams are not included with other training or On-Demand purchases. The certification exams must be purchased separately and scheduled using our remote proctoring service. Details are on our website HERE.

Already enrolled in an Instructor-Led class or paid On-Demand course? Log in to your Learner Dashboard.